The fastest way to place an order is to use our website — get started by choosing a treatment type from our homepage, and then clicking the orange button to start a consultation. If you're struggling to place an order online, contact our customer service team who will be happy to help complete your order over the phone.

For safety reasons, we cannot allow medicines to be returned. If you have unwanted or expired medicine, please take it to a local pharmacy for safe disposal. You can cancel an order up until the point it's being dispatched. Please use our contact form.

Find out about how we use your data in our Privacy Policy.

In a medical emergency always call 911 immediately. MedExpress cannot help in an emergency.

For non-urgent medical attention, call your primary care provider or visit your local pharmacy for advice.

For side effects or questions about your treatment plan, contact our support team and we will be more than happy to help.

MedExpress has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.