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FAQs
For safety reasons, we cannot allow medicines to be returned. If you have unwanted or expired medicine, please take it to a local pharmacy for safe disposal. You can cancel an order up until the point it's being dispatched. Please use our contact form.
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In a medical emergency always call 911 immediately. MedExpress cannot help in an emergency.
For non-urgent medical attention, call your primary care provider or visit your local pharmacy for advice.
For side effects or questions about your treatment plan, contact our support team and we will be more than happy to help.
MedExpress has a written complaints policy. To lodge a formal complaint, please view our complaints process. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.
More questions? Read more FAQs
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- Canadian-licensed, clinically approved treatments
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