FAQs

First, complete our quick online consultation. If you're suitable, we'll recommend some treatments for you to choose from.

After selecting your preferred treatment from these options and checking out, one of our clinicians will review your order to confirm the treatment is safe for you.

Once they've approved your prescription, we'll deliver it quickly and discreetly to your door.

You don't need an existing prescription to order with MedExpress. Our clinicians will issue a prescription if they agree that the treatment you want is suitable for you.

Our quick and easy digital consultation is designed to make sure our clinicians have all the information they need to make a decision, and to save you time visiting a pharmacy or family doctor in person.

You can pay using Apple Pay, Google Pay, and all major credit and debit cards (including American Express, Visa, and Mastercard}.

We charge a program fee alongside the treatment costs. It covers:

• a review of your consultation from one of our licensed Canadian clinicians to make sure the treatment is safe and effective for you
• issuing your prescription
• ongoing support and guidance from our customer support and clinical teams throughout your treatment

If we can't issue a prescription for medical reasons, both your program and treatment costs will be fully refunded.

At this time, MedExpress does not offer insurance coverage or rebates on prescription medications. We’re reviewing future options, but currently prescription medications are paid by the patient.

When you pay by credit or debit card, payments will be shown on your statement under the name MedExpress.

One of our licensed clinicians will review your consultation to make sure the treatment is suitable and safe for you. This also gives them a chance to ask you for any extra information they might need to make a decision. Once a prescription is issued, we'll deliver your medication directly to you.

Our clinicians normally review orders within 24 hours. It may take longer if they need more information from you before they can safely issue a prescription.

No, at MedExpress you can reorder your treatment as you need it. There's no ongoing contract or hidden fees, and you're always in control.

Yes. We work with a registered Canadian pharmacy to dispense your medication, and all treatments are authorized for use in Canada.

If you use MedExpress, we'll give you the option to tell us your primary care provider details and give us consent to share information about your treatment. This is entirely optional. However, it is recommended to keep your doctor informed of any medication you're taking.

You can remove your primary care provider details and withdraw consent at any time by contacting our customer support team.

Our online consultation will give you an indication of treatments you're likely to be eligible for. Once you've placed your order, our prescribers review your details to confirm the treatment is safe for you.

If they decide that the treatment you've ordered isn't suitable, we'll automatically process a full refund to your original payment method.

We refund both the program and the medication fee, so you won't pay a penny if we don't issue a prescription.

At MedExpress, we're passionate about making prescription medications accessible to our customers. We believe you should be able to access the treatments you need without waiting weeks for a family doctors appointment or in a long pharmacy queue.

Through our quick and easy digital consultation process, we'll collect the information we need for our licensed clinical team to make a judgement on if a treatment is safe and effective for you. If so, we'll deliver it directly to your door. No waiting times, no queues, just clinically-led treatment to help our customers reach their goals.

You'll need to be over 18, and living in either Alberta, British Columbia, or Ontario. Unfortunately we won't be able to deliver treatments to any other provinces.

No. We specialize in providing quick and hassle-free access to certain prescription treatments, but we'll never replace your family doctor.

MedExpress began in the UK in 2013 and now supports customers in Germany and Canada as of 2025.

Contact your doctor, a local pharmacy, or MedExpress if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 911 if they’re life-threatening.

Yes. When you use our service, your medical data and order history is completely confidential and stored securely. You can read more about how we keep your data safe in our privacy policy.

MedExpress works with Canadian-registered doctors and nurse practitioners for the safe prescription of medications.

For the dispensing and shipping of medications, MedExpress partners with a registered Canadian mail-order pharmacy. The pharmacy is authorized to dispense medications to customers in Canada.

Canadian mail-order pharmacies are also subject to government regulation and oversight, ensuring that your safety remains a top priority and that we consistently uphold the highest standards.

MedExpress has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.