FAQs

First, complete our quick online consultation. If you're suitable, we'll recommend some treatments for you to choose from.

After selecting your preferred treatment from these options and checking out, one of our clinicians will review your order to confirm the treatment is safe for you.

Once they've approved your prescription, we'll deliver it quickly and discreetly to your door.

You don't need an existing prescription to order with MedExpress. Our clinicians will issue a prescription if they agree that the treatment you want is suitable for you.

Our quick and easy digital consultation is designed to make sure our clinicians have all the information they need to make a decision, and to save you time visiting a pharmacy or family doctor in person.

You can pay using Apple Pay, Google Pay, and all major credit and debit cards (including American Express, Visa, and Mastercard).

We charge a program fee alongside the treatment costs. It covers:

• a review of your consultation from one of our licensed Canadian clinicians to make sure the treatment is safe and effective for you
• issuing your prescription
• ongoing support and guidance from our customer support and clinical teams throughout your treatment

If we can't issue a prescription for medical reasons, both your program and treatment costs will be fully refunded.

At this time, MedExpress does not offer insurance coverage or rebates on prescription medications. We’re reviewing future options, but currently prescription medications are paid by the patient.

When you pay by credit or debit card, payments will be shown on your statement under the name MedExpress.

One of our licensed clinicians will review your consultation to make sure the treatment is suitable and safe for you. This also gives them a chance to ask you for any extra information they might need to make a decision. Once a prescription is issued, we'll deliver your medication directly to you.

Our clinicians normally review orders within 24 hours. It may take longer if they need more information from you before they can safely issue a prescription.

No, at MedExpress you can reorder your treatment as you need it. There's no ongoing contract or hidden fees, and you're always in control.

Yes. We work with a registered Canadian pharmacy to dispense your medication, and all treatments are authorized for use in Canada.

If you use MedExpress, we'll give you the option to tell us your primary care provider details and give us consent to share information about your treatment. This is entirely optional. However, it is recommended to keep your doctor informed of any medication you're taking.

You can remove your primary care provider details and withdraw consent at any time by contacting our customer support team.

Our online consultation will give you an indication of treatments you're likely to be eligible for. Once you've placed your order, our prescribers review your details to confirm the treatment is safe for you.

If they decide that the treatment you've ordered isn't suitable, we'll automatically process a full refund to your original payment method.

We refund both the program and the medication fee, so you won't pay a penny if we don't issue a prescription.

Shipping is free for all orders.

Our partner pharmacy aims to ship within 1 to 3 working days across Alberta, British Columbia and Ontario. Some treatments, such as weight loss medication, may require additional safety checks prior to authorization. The delivery time only begins once your treatment has been authorized and dispatched, not from the time you place your order.

The shipping options may vary between provinces and is managed by our partner pharmacy. To simplify this for you, shipping is free for all of our customers.

To dispatch your order, our clinicians first need to approve and issue a prescription. If done by 3pm EST Monday to Thursday, we can dispatch your medication on the same day. Anything approved after that will be dispatched the following Monday.

Yes. Every order is shipped in plain, neutral packaging with no branding or labels.

Orders placed via medexpress.co/ca are delivered exclusively to addresses in Alberta, British Columbia, and Ontario.

MedExpress also operates in the UK and Germany. In the United States we operate under a sister-brand, Ziphealth.co.

At MedExpress, we're passionate about making prescription medications accessible to our customers. We believe you should be able to access the treatments you need without waiting weeks for a family doctors appointment or in a long pharmacy queue.

Through our quick and easy digital consultation process, we'll collect the information we need for our licensed clinical team to make a judgement on if a treatment is safe and effective for you. If so, we'll deliver it directly to your door. No waiting times, no queues, just clinically-led treatment to help our customers reach their goals.

You'll need to be over 18, and living in either Alberta, British Columbia, or Ontario. Unfortunately we won't be able to deliver treatments to any other provinces.

No. We specialize in providing quick and hassle-free access to certain prescription treatments, but we'll never replace your family doctor.

MedExpress began in the UK in 2013 and now supports customers in Germany and Canada as of 2025.

Contact your doctor, a local pharmacy, or MedExpress if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 911 if they’re life-threatening.

Yes. When you use our service, your medical data and order history is completely confidential and stored securely. You can read more about how we keep your data safe in our privacy policy.

MedExpress works with Canadian-registered doctors and nurse practitioners for the safe prescription of medications.

For the dispensing and shipping of medications, MedExpress partners with a registered Canadian mail-order pharmacy. The pharmacy is authorized to dispense medications to customers in Canada.

Canadian mail-order pharmacies are also subject to government regulation and oversight, ensuring that your safety remains a top priority and that we consistently uphold the highest standards.

MedExpress has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.

Weight loss treatments are prescription medications that can help to address any biological factors that may be making it harder to lose weight.

Yes, weight loss treatments are approved for use in Canada. Our clinical team will only prescribe treatments that are safe and approved.

It can be difficult or overwhelming to know which treatment would be best for you, but you won't make that decision alone. That's why we have our digital consultation process where we'll ask you questions about your health and medical history.

If you're eligible, you'll get a treatment recommendation and advice to help you take the next step. Our team are experts in weight loss treatments, so we're on hand to help with any support you might need.

We're experts in weight loss treatments and have provided services in the UK since 2022, with over 1 million weight loss customers. We expanded in 2025 to share this expertise with customers in Germany and Canada.

To provide the best service to our Canadian customers, we have a team of experienced and licensed Canadian clinicians. This means you get a combination of our expertise in delivering weight loss customer care globally, as well as local Canadian experts in your province.

The cost varies by treatment. Fill out our quick and easy online consultation to get a picture of which treatments you may be eligible for and their costs.

All prices are shown in Canadian Dollars.

Weight loss can be a journey of mixed emotions, from feeling out of control, unsure or alone, to the satisfaction of reaching your goals and feeling healthier. Wherever you are in your journey, our team will always be on hand to support you. Having the right support throughout your treatment is key for success.

You can contact us with any query and an experienced member of our customer or clinical support teams will get back to you.

We'll also send you lifestyle guidance and recommendations from our medical team to help you on your weight loss journey.

Due to regulations, we don’t offer discounts on treatments. However, we do offer access to Patient Support Programs (PSPs) which can give you ongoing reduced treatment prices.

PSPs are set up by treatment manufacturers. Along with reduced prices, they’ll give you useful resources, directly from the manufacturer.

We’ll ask you if you want to join a PSP as part of our online consultation. This means our customers can get:

• Expert care and support from our teams
• Access to reduced pricing using PSPs
• Additional advice and resources from the manufacturers of their treatment

Patient Support Programs (PSPs) are designed to improve the access and affordability of treatments. They’re set up by treatment manufacturers and offer:

• Ongoing reduced prices (with savings of up to 23%, which can amount to over a hundred dollars)
• Useful resources about the treatments, direct from the manufacturer

Yes! We’ll ask you if you want to enrol in a PSP as part of our online consultation. This allows us to offer access to reduced pricing for our customers.