Placing an order
First, complete our quick online consultation. If you're suitable, we'll recommend some treatments for you to choose from. Select a treatment and check out. Then one of our clinicians will review your order to confirm the treatment is safe for you. Once they've approved your prescription, we'll deliver it quickly and discreetly to your door.
You don't need an existing prescription to use our service. Our clinicians will issue a prescription if treatment is deemed appropriate, based on their professional assessment following your consultation.
You can pay using Apple Pay, Google Pay, and all major credit and debit cards (including American Express, Visa, and Mastercard}.
Our online consultation will give you an indication of treatments you're likely to be eligible for. Once you've placed your order, our prescribers review your details to confirm the treatment is safe for you.
If they decide that the treatment you've ordered isn't suitable, we'll automatically process a full refund to your original payment method.
We refund both the program and the medication fee, so you won't pay a penny if we don't issue a prescription.
At this time, MedExpress does not offer insurance coverage or rebates on prescription medications. We’re reviewing future options, but currently prescription medications are paid by the patient.
When you pay by credit or debit card, payments will be shown on your statement under the name MedExpress.
Yes. We work with a registered Canadian pharmacy to dispense your medication, and all treatments are authorized for use in Canada.
If you use MedExpress, we'll give you the option to tell us your primary care provider details and give us consent to share information about your treatment. This is entirely optional. However, it is recommended to keep your doctor informed of any medication you're taking.
You can remove your primary care provider details and withdraw consent at any time by contacting our customer support team.
